Sales@chz-lighting.com
Q: Are there any certifications?
CHZ Lighting is a professional lighting manufacturer integrating production and sales. With more than 10 years of lighting experience, we provide our customers with high quality LED lighting products and lighting solutions. Our products include street lamps, solar street lamps, floodlights, factory lights, garden lights, tri-proof lights, panel lights and tube lamps. We have assisted customers in Europe, America, South America, Southeast Asia, Africa and other countries to successfully complete roads and highways. Parking lots, airports, terminals, factories, shopping malls, shops, squares and other lighting projects have won wide acclaim from customers. By comparing product quality, actual energy saving after use, professional and timely communication process, and after-sales service, they have recognized the advantages of our company and deepened their loyalty. Hope to provide quality services to more customers, welcome to visit our company.Subtitle Description
FAQ
A: Each product of CHZ has various certifications. Different countries and regions have different testing standards for LED lighting products. CHZ has a relative market positioning for each product produced and has made corresponding certifications.
Q: Is it possible to provide IES documents?
A: Yes. CHZ has an IES laboratory and professional technicians who can carry out IES testing of all lamps.
Q: Could you please provide us the User Manual?
A: Yes it is. We have designed a beautiful and applicable user manual for each LED lamp, you can ask us at any time. And each of our product boxes will be accompanied by a user manual. CHZ thinks what you think and provides you with thoughtful service anytime, anywhere.
Q: Can a test report be provided?
A: Please inform us of the required test report, CHZ can recommend products that meet the test requirements for customers to choose and confirm.
Q: Is it possible to make free samples
A: CHZ lighting can provide free samples but the sample fee must be returned in the follow-up order.
Q: May I got your website ?
A: Our company has 2 official websites, you are welcome to visit: www.chz-lighting.com & www.chz-light.com
Q: Can CHZ provide installation instructions?
A: We provide product manuals, online guidance, video guidance, and on-site installation guidance and testing. Please communicate with us in advance, and we will negotiate to confirm a more appropriate guidance method to ensure the smooth completion of the project.
Q：What is the payment terms?
A：For sample orders, we can accept wire transfers 100% in advance, PayPal, Western Union. For large orders, please pay 30% deposit by wire transfer, and pay 70% balance before shipment or 70% balance by letters of credit.
Q：What is the warranty?
A：According to different types of lamps, a 5-7 year warranty is provided. If the product fails during the warranty period due to quality problems, we will immediately send out new replacements and freight charges in case of an emergency. Or, we prefer to send a replacement for the next order.
Q：What is a general business process?
A：Send inquiry to CHZ→(Customer provides engineering information→Dialux simulation design→Confirm design plan and product→) Specification confirmation→Quotation→Sample list confirmation→Form invoice→Payment bank document→Sample delivery→Sample satisfaction→Big order list→ Formal invoice → 30% deposit payment in advance → production-ready → 70% balance bank check → delivery → after-sales service
Q：Do you have any MOQ limit for led light order?
A：Low MOQ, 1pc for sample checking is available.
Q: Are you a real factory or a seller?
A: Shanghai CHZ Lighting is a real factory, established in 2010, engaged in the research and development, production, and sales of lighting products. The company has passed ISO9001: 2015 quality system certification, ISO14001: 2015 environmental management system certification, and ISO45001 occupational health and safety system certification. Welcome customers to inspect the factory and negotiate.
