1. What is a general business process?
Answer: Send inquiry to CHZ→(Customer provides engineering information→Dialux simulation design→Confirm design plan and product→) Specification confirmation→Quotation→Sample list confirmation→Form invoice→Payment bank document→Sample delivery→Sample satisfaction→Big order list→ Formal invoice → 30% deposit payment in advance → production ready → 70% balance bank check → delivery → after-sales service
2. What is the warranty?
A: According to different types of lamps, a 5-7 year warranty is provided. If the product fails during the warranty period due to quality problems, we will immediately send out new replacements and freight charges in case of emergency. Or, we prefer to send a replacement for the next order.
3. What is the payment period?
A: For sample orders, we can accept wire transfer 100% in advance, PayPal, Western Union. For large orders, please pay 30% deposit by wire transfer and pay 70% balance before shipment. For large orders, letters of credit
3. What is the payment term?
Answer : For sample order, we can accept T/T, Paypal, West Union, 100% in advance. For bulk order, 30% deposit in advance by T/T, 70% balance before shipping. For very big order, L/C is negotiable.
4. Can I add my logo on the product label?
Answer : Yes, but order quantity is requested depending on different lights.
5. I don't know which sty how many LED Street Light should I use, can you advise?
Answer : Yes, we can offer our professional solution for you, IES file is available if you have the design team.
6. Do you have any MOQ limit for led light order?
Answer: Low MOQ, 1pc for sample checking is available .
7. How do you ship the goods and how long does it take to arrive?
Answer: We usually ship samples and small quantities of products that customers need urgently with DHL, UPS, FedEx or TNT. It usually takes 3-5 days to arrive. High-volume product transportation is available for airline or maritime transportation. The shipping time is updated according to the actual situation of the shipping company.
8. We don't know how to install,can you help?
Answer : We offer both online and on-site installation instructions and testing. Please communicate with us in advance, we will negotiate to confirm the more appropriate guidance to ensure the smooth completion of the project.
9. How to deal with the faulty?
Answer : Firstly, Our products are produced in strict quality control system and the defective rate < 0.2%.
Secondly, during the guarantee period, we will send new lights with new order for small quantity. For defective batch products, we will send out new replacement to you immediately for you to solve the problem.
10. It is not convenient for us to visit your company in China, but what if you want to know the strength of your company in more detail?
Answer : You can visit us by visiting our foreign branches. We have teams and warehouses in Spain, USA, Nigeria and Nicaragua can provide you with comprehensive pre-sales and after-sales protection. You can also pay attention to it through our official website and the FACEBOOK homepage .
Sales@chz-lighting.com
