FAQs
1
What ESG‑related information can you provide for international‑tender document compiling?
We can supply information about low‑energy‑consumption product portfolio, recyclable‑housing‑material selection and factory‑environmental‑management status for your ESG‑related tender‑evaluation. Share your ESG‑document requirement list.
2
Can I visit CHZ Lighting factory in Shanghai in person?
Yes, warm‑welcome client factory‑visit. Please inform us your visiting date in advance so we arrange workshop‑tour and technical‑communication schedule. Send your visiting schedule to our sales team.
Learn more: https://www.chz-lighting.com/about-us.html
3
What is the procedure if I want to modify some details after PI confirmation?
Submit modification request before mass‑production starts. Any change may influence unit‑price and production‑lead‑time. Once mass‑production begins, modification cannot be supported. Confirm all technical details before deposit payment.
4
How do you handle product‑model discontinuance for long‑term‑project customers?
If one model will be phased out, we notify clients in advance and provide compatible alternative‑model suggestion, to guarantee project‑spare‑part‑continuity. We will inform you once model‑discontinuance happens.
5
What risk should buyers avoid when purchasing outdoor LED lighting from Chinese manufacturers?
Watch out for component‑only certification disguised as full‑fixture certification, exaggerated lumen‑parameter, unclear‑warranty scope and after‑sales‑support absence. We provide transparent technical‑parameter and warranty terms for every project.
Learn more about blog: https://www.chz-lighting.com/blog-a-guide-to-choosing-the-perfect-led-street-light-manufacturer.html
6
When placing multi‑model mixed orders, what points need special attention?
Confirm each model’s quantity, certification requirement, carton‑marking requirement. Mixed‑order lead‑time follows the longest‑lead‑time item inside the whole order. We list every model clearly in quotation and PI.
7
Can we place trial small‑batch order before large‑scale municipal‑project order?
Yes, trial‑batch order is acceptable for performance verification. Small‑batch order lead‑time and MOQ will apply. Tell us your trial‑order quantity and target‑model list.
8
What information should a formal PI (proforma invoice) contain?
PI includes lamp model, quantity, unit‑price, total‑amount, payment‑term, lead‑time, trade term, certification requirement and special‑customization notes. We issue standard formal PI for every confirmed order.
9
If raw‑material price rises after quotation confirmation, will you adjust product price?
Within quotation‑valid‑period, we lock price for confirmed orders. After quotation expires, price will be recalculated according to current raw‑material‑market condition. Confirm PI quickly once you accept our quotation.
10
What items will be checked during pre‑shipment inspection (PSI) for bulk orders?
Pre‑shipment inspection covers appearance check, quantity counting, power‑parameter testing, aging‑spot‑check, marking & carton‑packing verification. We support third‑party PSI inspection. Notify us if you need third‑party pre‑shipment inspection.
11
Can we arrange third‑party factory audit before placing formal mass‑order?
Yes, welcome third‑party or client‑organized factory‑audit. We arrange workshop‑visit, lab‑test‑facility display and document‑verification for auditors. [[Link‑About‑us]] Inform us audit schedule in advance for arrangement.
12
How long is our quotation valid after receiving it?
Normally our formal quotation remains valid for 30 days, subject to raw‑material price fluctuation and component‑supply‑chain condition. Confirm order within quotation‑valid‑period to lock price.
13
What payment terms does CHZ Lighting accept for project‑based orders?
We normally adopt T/T payment term: deposit before production, balance before shipment. For large‑size municipal‑project orders, we can discuss payment term upon evaluation. Discuss payment requirement with our sales representative.
14
What information should I provide to get accurate lighting‑project quotation?
Please provide project location, required lamp model/power, quantity, target‑market certification requirement, installation‑condition and expected delivery‑time. Fill in above information, our engineer will prepare formal quotation quickly.
15
How to store spare‑part lamps in overseas project local warehouse?
Store lamps in dry indoor warehouse, avoid long‑term open‑air stacking. Keep original anti‑moisture packing material before installation to prevent internal condensation. We include spare‑part‑storage tips in user manual.
16
Are there any special maintenance notes for high‑mast lighting fixtures?
High‑mast lamps require periodic inspection of lifting‑system (if equipped), cable connector tightness and housing anti‑corrosion condition. High‑altitude operation must follow safety‑operation standard. We attach high‑mast‑lamp safety‑maintenance reminder.
Learn more: https://www.chz-lighting.com/high-mast-lighting.html
17
What will cause smart‑street‑light LCU controller to go offline on‑site?
Common causes: power‑supply failure, signal‑obstacle interference, gateway‑network‑breakdown, controller hardware damage. Our technical team supports remote fault analysis. Provide platform‑alarm information for troubleshooting assistance.
18
For smart‑cloud‑managed street‑light projects, what daily‑operation work is required?
Monitor device online‑status on cloud platform, export energy‑consumption statistics, handle offline‑device alarm information, periodically check gateway‑network‑connection status. We offer platform‑operation‑training video document.
See case study: https://www.chz-lighting.com/romania-smart-road-lighting-case-study.html
19
How to judge whether solar‑street‑light battery needs to be replaced on‑site?
Main symptoms: obviously shortened night‑working hours, insufficient brightness even under full‑sunshine charging condition. We provide simple field‑testing‑method guidance. Send us your solar‑lamp failure phenomenon description.
20
After multi‑year‑operation, can we replace only driver instead of buying whole new lamp?
For modular‑design lamps, driver can be replaced independently. For compact integrated‑structure lamps, whole‑lamp replacement will be required. We mark maintainability in each lamp datasheet.
Shanghai CHZ Lighting Co.,Ltd
Founded in 2013, it is a high-tech enterprise engaged in the research and development and production of LED lighting products.
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WHATSAPP: +86 159 2122 3752
Wechat: +86 159 2122 3752
SKYPE: jolina.li
Add: No.999, Shunda Road,Shanghai, ChinaProduct
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